Privacy Policy

Last Updated: 25 June 2025

At Burjora, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights as a customer. By using burjora.com, you consent to the practices described in this policy.

1. Who We Are

Burjora is an online retail store operating in the United Arab Emirates, accessible at burjora.com. We sell home organization products, kitchen gadgets, cleaning products, and car accessories exclusively to customers within the UAE.

For any privacy-related questions, you may contact us at support@burjora.com.

2. Information We Collect

We collect information that is necessary to process your orders and provide you with a smooth shopping experience. This includes:

Information You Provide

  • Full name
  • Delivery address (street, building, area, Emirate)
  • Phone number
  • Email address
  • Order history and product preferences

Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on burjora.com
  • Device information (mobile or desktop)
  • Cookies and session data

We do not collect sensitive financial information such as bank account numbers or credit/debit card details, as we operate exclusively on a Cash on Delivery basis.

3. How We Use Your Information

The information we collect is used for the following purposes:

  • Processing and fulfilling your orders
  • Coordinating delivery with our logistics partners
  • Communicating order updates and confirmations
  • Responding to customer service inquiries
  • Improving our website, product offerings, and user experience
  • Detecting and preventing fraudulent activity
  • Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing of Information

We may share your personal information with trusted third parties only to the extent necessary to operate our business:

  • Delivery and logistics partners who require your name and address to complete your order
  • Technology service providers who power our website and e-commerce platform (such as Shopify)
  • Legal authorities if required by applicable UAE law or court order

All third parties we work with are obligated to keep your information confidential and use it only for the specific purpose for which it was shared.

5. Cookies

Burjora uses cookies to enhance your shopping experience on our website. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our website.

You may disable cookies through your browser settings at any time. However, disabling cookies may affect the functionality of certain features on burjora.com.

Types of cookies we use:

  • Essential cookies: Required for the website to function properly (e.g., shopping cart)
  • Analytics cookies: Help us understand user behavior and improve our website
  • Marketing cookies: Used to show relevant content and promotions (where applicable)

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website operates on secure servers with industry-standard security protocols.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a secure connection when browsing burjora.com.

7. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Order information is typically retained for up to five years for legal and accounting purposes.

If you wish to request deletion of your data, please contact us at support@burjora.com and we will respond within a reasonable timeframe.

8. Your Rights

As a customer of Burjora, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your data, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing where consent was the basis for processing

To exercise any of these rights, please email us at support@burjora.com. We will respond to all requests within 30 days.

9. Children's Privacy

Burjora's website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (such as our social media pages). These websites have their own privacy policies, and Burjora is not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

Burjora reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of burjora.com after any changes indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: support@burjora.com
  • Website: www.burjora.com

Note: This Privacy Policy applies to all users of burjora.com. Burjora is committed to protecting your privacy and handling your data with transparency and care.